Miguel Serrano

SEI-Certified SCAMPI High Maturity Lead Appraiser (CMMI Levels 4 and 5)

SEI-Certified Introduction to CMMI v1.2 Instructor

SEI Trained PSP Instructor and TSP Coach

Certified ITIL Service Management

Ph.D. (Doctorate) in Computer Science - Fulbright Scholar Award (USA)
Master Sc. in Business - ISDS (USA)
Master in System Science (USA)
Bachelor of Science in Computer Science (Mexico)

Email:              miguel.serrano@msspisolutions.com
WWW:            http://msspisolutions.com/ms.aspx

• Director and Senior Consultant - MS SPI Solutions (SEI Transition Partner: CMMI, SCAMPI, High Maturity Levels 4 and 5. PSM Partner).
• Software Process Improvement Specialist in CMMI, SCAMPI, PSP, TSP, PSM, Quality, Measurements and Statistical Process Control
• SEI/CMU (Carnegie Mellon University – Software Engineering Institute) Visiting Scientist [2005 - ]
• SEI-Certified Introduction to CMMI v1.2 Instructor
• SEI-Certified SCAMPI High Maturity Lead Appraiser (CMMI Appraisals Levels 4 and 5)
  
• Authorized SCAMPI / CMMI Lead Appraiser (CMMI Appraisals Level 2 and 3)
• Authorized SCAMPI A, B, and C ( Continuous and Staged) - CMMI Levels 2,3,4 and 5
  
• PSP / TSP Technology transfer to Industry and Academia, SEI-Trained PSP instructor and TSP Coach
• PSM (Practical Software and Systems Measurement) PSM Authorized Instructor and Implementation Guidance
• Certified ITIL Service Management
  
• Leader and Co-Founder of the Software and Systems Reliability, Measurements, and Statistical Process Control Initiatives
• Lead the Software Process Improvement (SPI), CMMI, SCAMPI, PSP, TSP, PSM, and Six Sigma Software Initiatives
• Project (management, and technical) lead in SPI programs implementations
• Researcher/Faculty/Adjunct Professor in the Computer Science Department at CIMAT (Center for Research in Mathematics)
• Reviewer of IEEE, ACM, and Elsevier Journals and Publications
  

Consulting (1990 - 2009):

           Most Recent:

• AsTecI S.A. de C.V.
  
• Vision Consulting
• Sigmatao Software S.A. de C.V.
• Freescale Semiconductor
• Hildebrando Software Factory
• QuarkSoft
• Heuristica
• Procter and Gamble
• Comercial Mexicana
• Attis de Mexico
• Centro Neuro Psico Pedagógico
• Others,...

Areas of Interest:

• Software Quality
• Software Process Improvement
• Statistical Process Control
• Software Reliability
• Software and Systems Measurements
• Project Management
• Reengineering of Legacy Systems
• Software Engineering
• PSP, TSP, CMM, CMMI/SCAMPI, PSM, ISO 9000, ISO 15504, SPICE, MoProSoft, and Six Sigma Software

International Presentations (Industry, Consulting, and R&D):

• Serrano, M., "Process Improvemen, CMMI, High Maturity and Measurements", Conference (Software Engineering),
  Bolivian Catholic University, Bolivia, Jul. 23, 2009
  
  
• Serrano, M., "Software Process Improvement, CMMI, PSP/TSP and High Maturity", International Conference in Computer
  Science, University of Medellin, Colombia, May. 12-16, 2008
  
  
• Serrano, M., Ontibon, Y., "TOWA’s TSP Initiative: The Ambition to Succeed", Team Software Process Symposium 2008,
  Software Engineering Institute SEI, Phoenix, Arizona, USA, September 22-25, 2008
  


• Serrano, M., Invited Keynote Talk and Conference "Lessons Learned in Software Process Improvement", Congreso Software Guru,
  World Trade Center, Mexico City, Mexico, Oct. 29-31, 2007
  


• Serrano, M., "Gestion de Procesos de Software, CMMI y SCAMPI v. 1.2 ", XII Convencion Internacional Informatica,
  Feb. 12-16, La Habana, Cuba, 2007
  
  
• Serrano, M., "Metricas y control estadistico de procesos para CMMI Niveles 4 y 5", Congreso Software Guru, World
  Trade Center, Mexico City, Mexico, Sep. 20-22, 2006
  
  
• Serrano, M., Perez-Vargas, M., "Evaluaciones de Procesos y El Metodo de Evaluacion SCAMPI", Congreso
  Software Guru, World Trade Center, Mexico City, Mexico, Sep. 20-22, 2006
  
  
• Serrano, M., “Gestion de Procesos de Software”, Seminario CEISoft ATDS, Caracas, Venezuela, 20-22 Marzo 2006
  
  
• Serrano, M., “SCAMPI C, B, o A?”, Software Engineering Process Group Conference - Latin America,
  SEPG LA 2005, Software Engineering Institute of Carnegie Mellon University (SEI / CMU) and European Software
  Institute (ESI), Guadalajara, Mexico, 2005
  
  
• Serrano, M. "Practical Software and Systems Measurements Applications", Santiago and Concepcion City, Chile,
  June 6-10, 2005
  
  
• Serrano, M., Invited Keynote Talk and Conference "La Calidad del Software: Introduccion a PSP y TSP y su Relacion con CMMI", XI Convencion
  Internacional Informatica, La Habana, Cuba, May 9-13, 2005
  
  
• David Card, Pankaj Jalote, Chow, Miguel Serrano, “Panel: Research Directions in Software Process Improvement”,
  28th International Computer Software and Applications Conference, COMPSAC 2004, Hong Kong,
  September 28-30, IEEE Computer Society Press, 2004
  
  
• Serrano, M., Seshagiri, G., McHale, J., Montes de Oca, C., Vidrio, R., “Panel: PSP and TSP as an Effective
  Option for Process Improvement in Small and Medium Enterprises”, Software Engineering Process Group
  Conference - Latin America, SEPG LA 2004, Guadalajara, Mexico, Nov. 8-10, 2004
  
  
• Serrano, M., Guerrero, L., Boria, J., Garro, I., Vasques, R., “Panel: CMMI and SCAMPI experiences in Latin
  America - Present and Future”, Software Engineering Process Group Conference - Latin America,
  SEPG LA 2004, Guadalajara, Mexico, Nov. 8-10, 2004
  
  
• Serrano, M., McHale, J., “Tutorial: An Introduction to PSP and TSP With Notes on CMMI”, Software Engineering
  Process Group Conference - Latin America, SEPG LA 2004, Guadalajara, Mexico, Nov. 8-10, 2004
  
  
• Montes de Oca, C., Serrano, M., “Managing a Company with TSP Techniques”, Software Engineering Process Group
  Conference, SEPG 2003, Boston, Massachusetts, USA, Software Engineering Institute, Carnegie Mellon University, 2003.
  
  
• Vidrio, R., Serrano, M., Montes de Oca, C., “Using TSP in an Outsourcing Environment”, Software Engineering Process
  Group Conference, SEPG 2003, Boston, Massachusetts, USA, Software Engineering Institute, Carnegie Mellon University, 2003.
  

International Presentations Related to Publications (Industry, Consulting, and Research) :

• Padilla, G., Bastani, F., Montes de Oca, C., Serrano, M., "Instantiation Semantics for Message Sequence Charts",
  Mexican International Conference in Computer Science 2004, ENC-04, Sept. 18-22, San Luis Potosi, Mexico,
  IEEE Computer Society Press, 2006.
  
  
• Serrano, M., Montes de Oca, C., Cedillo, C., “An Experience on Implementing the CMMI in a Small Organization
  using the Team Software Process”, Software Engineering Institute: International Research Workshop for Process
  Improvement in Small Settings, Oct 19-20, Pittsburgh, USA, SEI TR, 2005.
  
  
• Padilla, G., Montes de Oca, C., Serrano, M., “A Methodology to Estimate Software Component Reliability
  from Statistical-based Testing of Assemblies”, IEEE International Symposium on Software Reliability
  Engineering 2005, ISSRE 2005, Nov 8-11, Chicago, Il, USA, Additional Proceedings, 2005.
  
  
• Serrano, M., Montes de Oca, C., "An Experience on Using TSP in an Outsourcing Environment", CROSSTALK:
  The Journal of Defense Software Engineering, v. 17, No. 3, pp. 9-13, March., 2004.
  
  
• Padilla, G., Serrano, M., Montes De Oca, C., "A UML Sequence Diagrams Extension to Handle Multiplicities",
  Mexican International Conference in Computer Science 2004, ENC-04, Sept. 20-24, Colima, Mexico,
  IEEE Computer Society Press, 2004.
  
  
• Fernandez-Martinez, L., Lemus, C., Serrano, M., "Improving the IEEE Std 1471-2000 for Communication Among
  Stakeholders and Early Design Decisions", IASTED International Conference on Software Engineering 2004,
  IASTED SE 2004, Feb. 17-19, Insbruck, Austria, Acta Press, 2004.
  
  
• Benavides, D., Ruiz-Cortez, A., Serrano, M., Montes De Oca, C., "A First Approach to Build Product Lines of
  MultiOrganizational Web Based Systems (MOWS)", Innovative Internet Community Systems - I2CS 04,
  June 21-23, Guadalajara, Springer Verlag, 2004.
  
  
• Serrano, M., Montes De Oca, C., Cedillo, K., "An Experience on Using the Team Software Process for
  Implementing the Capability Maturity Model for Software in a Small Organization", Third International
  Conference on Quality Software (QSIC 03), Nov 5-7, 2003, Dallas Texas, USA, pp. 327-334, IEEE
  Computer Society Press, 2003 (Keywords: CMM, TSP, SPI)
  
  
• Padilla, G., Lemus, C., Serrano, M., "Scenario-Based Software Architecture Modeling Using Message
  Sequence Charts", International Conference on Software Engineering Research and Practice (SERP03),
  Las Vegas, NV., CSREA Press, 2003
  
  
• Serrano, M., Carver, D., Montes de Oca, C., "Reengineering of Legacy Systems for Distributed Environments",
  Journal of Systems and Software (JSS), Elsevier Science, v. 64, No. 1, October 2002. pp. 37-55
  
  
• Montes de Oca, C., Serrano, M., "Managing a Company Using TSP Techniques", CROSSTALK: The Journal
  of Defense Software Engineering, v. 15, No. 9, Sept., 2002. pp. 17-21
  
  
• Serrano, M., Montes de Oca, C., "An Experience Report on Using The Team Software Process (TSP) SM" ,
  7th International Symposium on Future Software Technology (ISFST 02), Oct. 20-25, Wuhan, China, 2002.
  
  
• Benavides, D., Serrano, M., Montes de Oca, C., "Quality of Service Variability in System Families Based on
  Web Services (SFWS)", Symposium On Informatics And Telecommunications (SIT 02), Sep. 25-27, Seville,
  Spain, 2002. pp. 205-218
  
  
• Benavides, D., Ruiz, A., Serrano, M., Montes de Oca, C., "Quality of Service in Geographical Information Systems
  Based on Web Services (GISWS)", Conference on Geoinformatics Based on Geographical Information
  Systems (GIS 02), Jul. 10 -12, Quito, Ecuador, 2002.
  
  
• Serrano, M., Carver, D., Montes de Oca, C., "A Toolkit to Integrate Standalone Object-Oriented Systems and
  Distributed Object Systems", International Conference on Parallel and Distributed Processing Techniques and
  Applications (PDPTA 01), Las Vegas, NV., CSREA Press, 2001.
  
  
• Montes de Oca, C., Serrano, M., "RE-ISA: A Reverse Engineering Tool Based on Data Mining", Conferencia Encuentro
  De Computacin (ENC 01), Mexico, 2001. pp. 929-938.
  
  
• Montes de Oca, C., Serrano, M., Vidrio, R., "Uso De PSP y TSP Para La Implantacin De Un Programa De
  Mejoramiento Continuo De Procesos Basado En CMM", Conferencia Encuentro De Computacin (ENC 01),
  Mexico, 2001. pp. 843-852.
  
  
• Patron, D., Serrano, M., Montes de Oca, C., "Applying Software Architecture Views in the Design of Software Systems",
  Conferencia Encuentro De Computacin (ENC 01), Mexico, 2001. pp. 863-872.
  
  
• Serrano, M., Carver, D, Montes De Oca, C., "Mapping Object-Oriented Systems to Distributed Systems Using Data Mining
  Techniques", Thirteenth International Conference on Industrial & Engineering Applications of Artificial Intelligence & Expert
  Systems (IEA/AIE 2000), June 19 - 22, New Orleans, Springer Verlag, 2000, pp. 79-84.
  
  
• Serrano, M., Montes De Oca, C., Carver, D., "Evolutionary Migration of Legacy Systems to an Object-Based Distributed
  Environment", Int. Conf. in Software Maintenance (ICSM 99), Aug. 30 - Sep. 3, Oxford, England, IEEE Computer Society
  Press, 1999, pp. 86-95.
  
  
• Serrano, M., "Discovering Parallelism in Sequential Object Oriented Code Using Reverse Engineering, Dependence Analysis,
  and Program Slicing Techniques", National Technical Career Conference (NTCC 99), Feb 3-6, Los Angeles, California, USA,
  SHPE, 1999.
  
  
• Serrano, M., Carver, D., "Migration of Object-Oriented Systems to Distributed Environments", International Conference on
  Parallel and Distributed Processing Techniques and Applications (PDPTA 99), Jun. 28 - Jul. 1, Las Vegas, NV, USA, CSREA Press, 1999.

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* CMMI is a Trade Mark of Carnegie Mellon University. SCAMPI, PSP, Personal Software Process, TSP, Team Software Process, and IDEAL are Service Marks of Carnegie Mellon University (SEI Software Engineering Institute)

* PSM is a sponsored by the Department of Defense and the US Army

* ITIL is a Trade Mark of the Office of Government Commerce (OGC)

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Language: Languages, Lenguaje, Lengua, Español, Inglés, Ingles, Spanish, Española, Habla, Written, Spoken, Speak

SPI Technology: CMMI / SCAMPI, PSP / TSP, IDEAL, PSM, ASQ - Six Sigma, PMI / PMBoK / PMP, RUP, eXtremme Programming, Agile Methodologies, COBIT, CISA, ITIL, ISO, ISO 9000, CMM, MoProSoft, CompetiSoft, EvalProsoft,  SPICE ISO / IEC 15504, Baldrige, ISO/IEC JTC1 SC7 WG24 (VSE)

Español: Calidad del Software, Gestion de Calidad, Gestion de Procesos, Seis Sigma, Proceso Personal de Software, Metodologias Agiles, Ingenieria de Software, Control Estadistico de Procesos, Control de la Calidad, TQM, Gestion y Administracio de la Calidad Total, Modelo de Procesos de Software, Auditorias, Diagnosticos, Evaluaciones, AMCIS Asociacion Mexicana para la Calidad, AMITI, Metrica v3,